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Frequently Asked Questions 1. What payment methods do you accept? 1. What payment methods do you accept? We accept Visa, MasterCard, Discover and American Express credit cards. Personal checks and money orders are also accepted and need to clear prior to shipment. 2. Is it safe to use my credit card?Completely safe! We accept all major credit cards via our online retailer CCNow. CCNow integrated E-commerce solution is well suited for a wide variety of Internet sales applications. It provides unlimited secure transaction processing for all major credit cards. They are committed to protecting the privacy of our customers. You can order with confidence here! 3. Am I charged tax?No sales taxes for any order in the USA. 4. What are my shipping options?We charge $3.50 handling fee per order within USA and Canada, and $20 per order for shipping to other countries. We ship via FEDEX, UPS or USPS. Orders are shipped Monday through Saturday (holiday excluded). Orders are usually shipped out within 48 hours. Over $200 order will be shipped by FEDEX within USA without any extra charge. If you have special request, please notify us by email. We will try our best to satisfy your request. 5. How can I find the status of my order?Items will be shipped within 48 hours of your order being received. When your online order is processed and shipment is made, you will receive an order confirmation via email containing your FEDEX, UPS or USPS tracking number. This can be used to track your order. Note that it may take 24 hours before the tracking information appears on the UPS site. Click here to track your shipping status at UPS. Click here to track your shipping status at FEDEX Click here to track your shipping status at USPS. 6. What is your return/exchange policy?AllNaturalStuff.com wants you to be satisfied with your purchases. We will refund or exchange an item for you (Refund does not include the cost of shipping to return the item). There is no extra charge for exchange. Refund will be processed within 30 days from our shipping date. Please notify us by email of your intentions/problems with the purchase as soon as possible. Shipping and handling fees are non-refundable except in the rare case where the merchandise is damaged in transit or there is an error on our part. No restocking fee will be charged for all refunds. You will receive the refund directly as a credit to your credit card. If paying by check or money order, we will send you a refund check. Return your purchase to: All Natural Stuff, 120 North Grand Avenue W, Springfield, IL 62702 USA. 7. Do you have a toll free number for the billing questions?Yes, CCNow provides a toll free customer service number, 8. Can I talk to real person by phone about products?Yes, please call (217) 220-0402 and leave your phone number and the time you placed the call, we will call you back as soon as possible. We care about our customers and we like to spend time to talk to them about our products and billing inquire. No pressure at all. 9. Why are these pearls are more reasonable than the retail stores?Direct purchase from pearl farm and manufacturer allows us to sell these excellent pearl products at a more reasonable price. Low overhead is another reason for the competitive price. 10. Where are these pearls produced?They come from a south sea pearl farm. This pearl farm is one of the best, oldest and the largest pearl farms in the world. The pearls from this pearl farm have reached every where in the world. 11. How do I care for the pearls I buy?AllNaturalStuff.com sells only the highest quality pearl products. And we stand behind the quality of the merchandise that we offer. However, it is very important to read the how to take care pearl information. AllNaturalStuff.com cannot be responsible for results of damage by the consumer in cleaning the pearls. Pearls are a chemical and organic gem and require more specialized care. They deteriorate in contact with chemicals like perfumes, cosmetics and hair care products of all kinds. The surface of a pearl is soft and can be easily damaged. A good rule is the pearls are the last thing put on and the first thing to take off. Pearl strands should be stored flat rather than hung to avoid premature stretching of the thread. 12. What is the different between a cultured pearl and natural pearl? Cultured and natural pearls are both real pearls, and they are both formed within the oyster or mussel. There are no visible differences. The only difference is in the way they get start. With cultured pearls, a particle is inserted into the oyster or mussel by human beings. With natural pearls, a particle gets inside the oyster or mussel by accident. 13. What are difference between saltwater pearls and freshwater pearls? Saltwater pearls are from the oyster family in the large tropical or semi-tropical oysters in ocean. Most of them are round. The luster of saltwater pearls is very special. Asian medicine also believes that saltwater pearls are beneficial to human body. Freshwater pearls are from the mussel family and can be found in fresh water like rivers, lakes and ponds. Freshwater pearls are usually smaller, from potato shape to semi-round shape. They are less expensive than saltwater pearls. Freshwater pearls are highly affordable pearls in jewelry designing. 14. What determines a pearl's value? Size: Larger pearls are more valuable than smaller pearls. 15. Do you have other brand saltwater pearls? There are so many different types of saltwater pearls. Most of saltwater pearls we have are Akoya pearls. All our natural saltwater pearls are guaranteed very high quality because the quality is our main key in this very competitive pearl market. We are very confident on all of our products. Customer satisfaction is our desire. 16. What is the fastest way to receive your order? Please use your workplace address as shipping address. This will minimize all the unnecessary delay because every package from AllNaturalStuff.com needs a signature. USPS only delivers package once. If you are not home, the postman will leave a note to you. You have 15 days to pick up the package. But sometime the notes might be misplaced. 17. If a item has been sold out, do you restock it? Some items we will restock them very soon. Keep checking with our website. 18. Why don't you put a grade for your pearls? There is no standard for grading pearls. Every vendor has his/her own standard for pearls because each pearl has its own distinct. Pearls have been bought and sold for thousands of years, but there still is no widely accepted standardized grading system, though individual vendors may use their own judgment. AAA grade pearls for one vendor might be A grade or B grade pearls for the others. There are no two pearls are ever alike, such a grading system would require hundreds of quality parameters. We do not grade our pearls as other stores do. However, the quality of our pearls is 100% guaranteed. If you are not satisfied with your purchase, you will get your money back after you return the item. No hassle at all. 19. Do you provide pearl-stringing service? Yes, we do. Please take advantage of our pearl-stringing service. If you purchase saltwater loose pearls from us, we will string them for you for free with a 14k white gold clasp. Also when you purchase a saltwater bracelet, please indicate the length you want (6 - 8 inches bracelets are the same price). Default length for bracelet is 7 inches. The length is measured from the first pearl to the last pearl. We also have pearl-string service (individual knot between two pearls) for items not purchased from us for only $1 per inch. The minimum charge for pearl-string service is $15. You can mail the item to us with check or money order to cover postage and insurance fees. Please email us before you mail anything to us. 20. Are your gemstones all naturally formed? Yes, they are. We only carry all natural stuff. Absolutely no plastic and glasses. 21. What is peridot? Click here to know the detail about the peridot. 22. What is zirconia? Click here to know the detail about the zirconia. 23. What is topaz? Click here to know the detail about the topaz. 24. What is quartz? Click here to know the detail about the quartz. 25. What is agate? Agate is a form of chalecedony that occurs in nodular masses in rocks such as volcanic lavas. Inside, agate reveals an amazing variety of colors and patterns and a distinct banding which distinguishes it from other types of chalcedony. (Rio Grande)
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Accept major credit cards!!!
